How Do Our
Services Work?
It begins with a phone call.
Getting Started
We aren’t movers. We are the best decision you can make to simplify your move. Potomac Concierge has experts you can trust to jumpstart your move efforts. Moving is almost always a stressful process, but it doesn’t have to impact your busy schedule. Whatever help you need, from overseeing movers to coordinating the entire process, you can turn to Potomac Concierge.
If your tasks include home maintenance, repairs or anything in your home, our first meeting would be there. At that time we would tour your home and note where the water turn-off is, fuse box , and major appliances. We would also take a picture of the label containing serial and model numbers for major appliances so if you contact us because your heat is out or dishwasher breaks we can call the right repair person and give them proper information without disturbing you.
Once we have an idea of your tasks, we match you with one of our assistants that are best suited to complete your tasks. That person becomes your lead assistant and will communicate with you to complete requests. Together we generate and prioritize your “to do” list. You can edit the list as needed. Your assistant will keep you updated as tasks are completed.
We would meet with you to discuss the project and develop a plan. Once we understand the flow in your home, what you need accessible and what you frequently use vs. occasionally, we can set up a system to organize and maintain order.
Why Are We Different?
We only hire the absolute best professional organizers & personal assistants.
We are not your typical personal assistant agency. We take privacy very seriously and have an extremely strict hiring process so we can guarantee your tasks are handled discreetly, quickly, and above and beyond your expectations. We only consider prospective assistants when we have a personal reference. We NEVER advertise jobs; it’s only word of mouth through trusted references. We always complete a background check for, bond, and insure each assistant, and we all sign confidentiality agreements. If we run into you in public, we would not acknowledge the relationship unless you did.
We’re Always Proactive
We always try to be proactive and stay on top of things to prevent emergencies. For example, if you have a home, we would send you the Fall Home Maintenance Checklist and remind you to clean gutters, have HVAC system checked and more or with your permission just take care of for you.
Each Personal Assistant or Organizer We Hire Is:
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Customer service-oriented
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Possesses excellent communication skills
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A self-starter
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Always ready to take on new challenges
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Able to anticipate clients’ needs
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Non-judgemental and compassionate
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Able to work independently and has a proven record of dependability
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Shows a proven ability to think on their feet
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Shows a proven ability to think on their feet
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A team player
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Honest, ethical, and has integrity
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A proven problem-solver
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Flexible and adapts well to change
Frequently Asked Questions
Requests can be communicated through email, phone call, or a Google Doc or Sheet with an ongoing list. It’s simple! You add tasks, we take care of it and let you know when it’s completed via the communication channel you prefer.
There is no membership fee when you work with us. Billing is by the hour. There is a 2 to 3-hour minimum if your assistant is required to leave the office, then we bill by 15-minute increments. Virtual work is billed in 15-minute increments. You will always be emailed or mailed (whichever your preference) a detailed invoice every two weeks. You can pay online, by check or credit card.